We are currently working with a leading global hedge fund that is expanding its European operations and opening a brand-new London office as part of a wider growth programme. They're looking for an experienced End User Support Engineer to support traders, senior stakeholders and the wider business.

The role will involve:

• 1st & 2nd line support across trading and business users
• Hardware, software and application troubleshooting
• Trade floor and end-user technology support
• Meeting room and AV support (Teams, Cisco, Logitech, Crestron)
• Managing and escalating critical incidents
• Working closely with infrastructure and global technology teams

Responsibilities:

• Identifying, diagnosing, researching, tracking and resolving complex technical problems 
• Escalating issues and facilitating user assistance from third parties or other IT groups as needed 
• Providing excellent customer service experiences for all end users, traders and senior leadership
• Working effectively in a cooperative and collaborative global team environment
• Escalating, coordinating and managing incident response for critical firm-wide issues
• Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility
• Engaging in technical collaboration with other Infrastructure groups and business IT teams as appropriate

They're particularly interested in candidates with experience across:

• Windows, MacOS and mobile device support
• M365 / Exchange
• Active Directory, DNS, DHCP and VPN
• MDM / BYOD environments
• Video conferencing and meeting room technologies
• High-touch support for front-office users and senior stakeholders

Key details:

• Brand-new London office
• Monday-Friday onsite (8am-5pm)
• Initial 12-month contract with strong extension potential