Job title: Production Support Engineer
Job type: Permanent
Emp type: Full-time
Location: New York, NY
Job published: 10-10-2024
Job ID: 57989

Job Description

Job Title: Platform Support Engineer

Location: New York City (hybrid/remote)

Join a dynamic, award-winning fintech that achieved unicorn status just over a year ago and is now valued at over $1B USD. With ambitious plans to double its tech headcount this year, the company is making major strides in the fixed-income eTrading space. This is a unique opportunity to work in a fast-paced, innovative environment with no red tape, where technologists can thrive by using cutting-edge technology to drive results.

Key Responsibilities:

  • Ensure platform health by managing and monitoring production and non-production environments for reliability and performance.
  • Serve as the senior point of contact for complex incident resolution, ensuring system resilience and long-term solutions.
  • Provide technical support to high-profile clients, troubleshooting sophisticated issues to ensure a seamless experience.
  • Spearhead high-impact projects focused on platform optimization, leveraging advanced tools and coding expertise.
  • Oversee response to system alerts, conduct root cause analysis, and implement preventive measures.
  • Enhance monitoring capabilities with custom scripts, using tools like Terraform, Prometheus, and Python to optimize automation.
  • Develop automation scripts to streamline operations and increase system reliability.

Requirements:

  • 7+ years of experience in Production/Application Support, with expertise in managing complex systems.
  • Strong background in Client Technical Trading Support and DevOps.
  • Experience with AWS, GCP, and Linux environments.
  • Proficient in scripting languages like Python and Bash, with a focus on automation.
  • Expertise with tools such as Jenkins, Kubernetes, PostgreSQL, DataDog, Terraform, and Ansible.
  • Excellent communication skills, able to articulate technical concepts clearly to varied audiences.

Compensation: $150,000 - $190,000 (NYC), plus bonus and benefits.

If you thrive in a high-energy, innovative space where you can make a significant impact, apply now!

PR or Citizenship required!