Job Description

Job Title: Client Support Engineer

Location: New York City (In-office)

Join a dynamic, award-winning fintech that achieved unicorn status just over a year ago and is now valued at over $1B USD. With huge growth plans to double its tech headcount this year, the company is making waves in the fixed-income eTrading space. This is a rare opportunity to be part of a fast-growing firm where innovation thrives.

Why You’ll Love It Here:

• No red tape – a techie's playground, working with cutting-edge technology.
• Focus on delivery – fewer meetings, more action.
• Ability to pitch and implement new technologies that benefit the projects.
• Flat hierarchy – everyone is encouraged to bring fresh ideas and contribute meaningfully.

Key Responsibilities:

• Be the main point of contact for clients, addressing platform issues and ensuring quick resolutions.
• Collaborate with Sales, UI, and Product teams to enhance client satisfaction.
• Manage and resolve client incidents, leading root cause analysis for complex issues.
• Monitor platform health and preemptively address potential disruptions.
• Educate clients on platform updates and features.
• Create and manage reports using SQL (PostgreSQL, BigQuery).

Requirements:

• 5+ years in financial or technical client support roles.
• Strong background in trading platforms, SQL, and Linux environments.
• Familiarity with FIX protocol, monitoring tools (e.g., DataDog), and basic scripting (Python/Bash).
• Excellent communication skills and a client-centric mindset.

Compensation: $130,000 - $160,000 (NYC), plus bonus and benefits.

PR or Citizenship required.